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Posted: 10th November 2026

BSAVA launches client leaflets to support transparent care
The leaflets have been designed to support conversations with pet owners.    

The resources have been developed as a practical resource for veterinary teams. 

The British Small Animal Veterinary Association (BSAVA) has announced a series of client information leaflets on Common Veterinary Services, designed to support transparent care and help pet owners better understand procedures.

Created to be shared during consultations alongside financial estimates, the resources cover a wide range of commonly performed services, including:
    •    radiography, ultrasonography, CT, and MRI
    •    biochemistry and haematology testing
    •    castration, open spaying, and laparoscopic spaying.

The initiative also aims to support veterinary practices in implementing recommendations from the Competition and Markets Authority (CMA) investigation by improving initial communication.

Susan Little, BSAVA president, said: "Providing clear explanations of diagnostic tests and procedures is an important part of every consultation, but it can sometimes be difficult to cover everything clients need to know in the time available.

“These leaflets have been developed as a practical resource for veterinary teams, helping to support conversations with pet owners and reinforce key information that can be referred back to after the appointment."

The leaflets are available to BSAVA members as part of their membership through the BSAVA Library. Non-members can purchase 12 months' online access for £40 + VAT.

Practices are free to print and distribute the resources to support conversations with clients, and additional leaflets will be added to the collection over time.

Image (C) BSAVA.




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